Refund policy

In order to obtain your full refund, please reach out to help@chavellecosmetics.com for instructions. You’ll be asked to send the unopened product back to our fulfilment center and to email us the return tracking number. The product must arrive at our fulfilment facility within sixty (60) days of the original purchase date. You pay for return shipping. Once our fulfilment center has received the package and relayed the correct information to us, you will be issued a refund. Your refund will be credited back via the original payment method and may take up to 10 business days to show in your statement, depending on the speed of the processing bank.

Address the return package to: Tetris Prep (United Brands Enterprises LLC), NV 899115 Las Vegas, 6949 Speedway Blvd 111